Terms of service

GENERAL TERMS AND CONDITIONS OF SALE

Between the undersigned: The company Rudyeye Trading CO. L.L.C, One person limited liability company with capital of 100000 Dirhams (DHS), whose registered office is located at Office N°43-44 of Dubai Municipality, Bur Dubai, Al Fahidi, in the Dubai Commercial Register under n°1893495. Hereinafter referred to as the "Seller", On the one hand, The individual, Browsing, learning about, reserving, ordering and/or purchasing a product or service offered on the Seller's website. Hereinafter referred to as the "Client", On the other hand.

The following has been stated and agreed:

Article 1: Scope of application

This page sets out the general terms and conditions (hereinafter “GTCS”) under Rudyeye sell any of the products (“Products”) listed on our Website accessible from the URL address :  https://rudyieye.com.

These conditions only apply to non-trading Clients who are acquiring the products for their own personal use and not for any professional activity.

These GTCS exclusively govern all orders and sales contracts concluded between the Seller and its Clients, to the exclusion of all other conditions, and shall prevail, where applicable, over any other version or other document.

Consequently, the fact of placing an order implies the Client's full and unreserved acceptance of these conditions.

The fact that the Seller does not at a given time invoke one of the clauses of these GTCS shall not be interpreted as a waiver of the right to invoke this clause at a later date.

Changes to the GTCS are enforceable against the Client as soon as they are posted on the site accessible from the URL address https://rudyieye.com and cannot be applied to transactions concluded previously to the changes being published online.

Article 2: Definitions

Each of the expressions and terms mentioned below, which may be singular or plural depending on the context in which they are used, shall have, in these GTCS, the meaning of the definitions specified below when used with a capital letter.

• “Seller” means Rudyeye Trading CO. L.L.C, One person limited liability company with capital of 100000 Dirhams (DHS), whose registered office is located at Office N°43-44 of Dubai Municipality, Bur Dubai, Al Fahidi, in the Dubai Commercial Register under n°1893495.

• “Client” means any individual who browses, acquaints himself with, reserves, orders and/or purchases a Product or service offered on the Site.

• “Product” means any product offered on the Site.

• “Site” or “Website” means the infrastructure developed by the Seller in accordance with the computer formats usable on the Internet, comprising data of various kinds, and in particular text, sound, still or animated images, videos and databases, intended to be consulted by the Client in order to learn about the Products and purchase the Products (www.rudyieye.com).

• “The Internet” refers to different networks of servers located in various places around the World, linked together by communication networks, and communicating using a specific protocol known as TCP/IP.

Article 3: Ordering

The Client may place an order online for the Products offered on the Site.

Any order implies acceptance of the price and description of the Products available for sale.

The Seller undertakes to fulfil orders received on the Site within the limits of available stocks of Products. If the Products are not available, the Seller undertakes to inform the Client as soon as possible. The cancellation of the order for the Product that are out of stock and its possible reimbursement will then take place.

The Seller undertakes to send the Client a confirmation of receipt of the order by e-mail, including the following:

• a summary of the Products ordered and their references;
• the price of the Products ;
• the quantity of the Products ;
• the date of the order ;
• the cost of delivery;
• the payment method chosen by the Client

The Client must check the content of the communication as soon as possible and notify the Seller immediately of any errors or omissions by following email: customerservice@rudyieye.com

The absence of a response to the confirmation of receipt of the order shall be deemed to be an acceptance of the order and its terms by the Client.

Product offers are valid as long as they are visible on the Site.

Products are offered for sale in the following countries:

- Albania, Algeria, Andorra, Argentina, Armenia, Australia, Austria, Germany, Saudi Arabia, South Africa

- Bahamas, Bahrain, Belarus, Belgium, Bolivia, Brazil, Bulgaria

- Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Korea

- Denmark

- Estonia, Finland, France, Korea, United Arab Emirates, Spain, United States of America

- Finland, France

- Greece, Guadeloupe, French Guiana

- Hong Kong, Hungary

- India, Indonesia, Iceland, Ireland, Israel, Italy

- Japan

- Kuwait

- Lebanon, Liechtenstein, Lithuania, Luxembourg

- Madagascar, Malta, Morocco, Martinique, Mauritius, Mexico, Moldova, Monaco

- Norway, New Caledonia, New Zealand

- Peru, Poland, French Polynesia, Puerto Rico, Portugal

- Reunion, Russia

- Saint-Pierre-et-Miquelon, Seychelles, Singapore, Slovakia, Slovenia, Sweden, Switzerland

- Taiwan, Czech Republic, Thailand, Tunisia, Turkey

- Ukraine, Uruguay

- Venezuela, Viet Nam

Article 4: Validity of the order

The online ordering procedure comprises the following steps:

Step 1: Product selection

For each product, a detailed description of the selected item (size, material, photo) and the selling price appear.

Step 2: Create/connect to customer account

To place an order, the Client must create a customer account or log in to the customer account. To create a customer account, the Client provide the Seller with the information needed to process the order: first and last name, delivery and/or billing address, telephone number and e-mail address.

Step 3: Delivery methods and costs

The information you have provided will be displayed, along with the possible delivery methods and times and the corresponding charges. Once you've checked that all the information is correct (contact details, delivery address, etc.), you can choose the delivery method according to the delivery times and corresponding charges.

When ordering ouside of the UAE, the price of order does not include taxes and customs duties. The Customer additionally pays for them upon receipt of the order. 

Step 4: Order summary

The order summary is displayed on the "Order summary" page. Please check the details of your order and correct any errors before entering your bank details (card number, validity date and visual cryptogram).

Step 5: Acceptance of GTCS and payment

On-line payment of the order is made after having read these GTCS by clicking on "validate order".

If payment is refused by the bank concerned, the order is automatically cancelled.

Any payment made on the Site constitutes a firm order which may only be challenged in the cases set out in the present GTCS.

Step 6: Order confirmation

6.1 Once payment has been made, the Client will receive an e-mail confirming your order. This e-mail constitutes proof of your order. We recommend that you keep it

6.2 The Seller reserves the right to cancel the Customer's Application at the stage of confirmation of the Application, and within 24 (twenty four) hours after the acceptance of the Order.

6.3 The Seller reserves the right to cancel the Order within 24 hours after its acceptance and return the funds to the Customer if the Order was paid (partially paid), as the Seller informs the Customer by sending an e-mail to the address indicated during registration. The funds are returned by the Seller to the bank details from which the payment was made.

Article 5:  Delivery

The Client may have the Products ordered delivered to the address of his choice.

He/she must indicate very precisely his/her address and postal code without any abbreviation.

If the delivery address is not valid and therefore leads to the return of the Products for non-receipt at the address given at the time of the order, the costs of returning the Products to the new address given will be charged to the Client.

For more information on the methods of delivery of the Products, the Client is invited to consult the following page www.rudyieye.com

The Seller undertakes to make deliveries, as soon as possible, from Momday to Friday, with the exception of public holidays and national holidays, and in any event no later than thirty (30) days after confirmation of the order.

In the event of a delay in delivery of more than days in relation to the deadline indicated at the time of the order or, failing that, at the latest thirty (30) days after confirmation of the order, the Client may enjoin the Seller by registered letter with acknowledgement of receipt, or by a written document on another durable medium, to carry out the delivery within a reasonable additional period.

If the Seller does not comply within this period, the Client may then cancel the order by registered letter with acknowledgement of receipt. The refund of the order will then take place within a maximum of fourteen (14) days.

All delivery times and, including those mentioned on the order confirmation, are determined as accurately as possible by the Seller.

In the event that the Seller is unable to deliver the Products ordered due to a sudden, even temporary, unavailability of the Products, he shall inform the Client of this without delay, and at the latest fourteen (14) days after the date of delivery announced by the Seller at the time of placing the order, by e-mail.

The Seller may offer the Client an equivalent Product, which the Client shall be free to accept or not.

If this equivalent Product is not suitable for the Client after acceptance and receipt, the return costs will be borne by the Client. The sums already paid by the Client will be reimbursed as soon as possible and at the latest within fourteen (14) days following the return of the Products.

For the follow-up of the order in progress, the Client can contact the Seller's Client service at the email address: customerservice@rudyieye.com

After the Products have been dispatched, the Seller shall send the Client a dispatch notification e-mail with the order tracking number.

The Products shall be delivered in the presence of the Client or a person expressly designated by the Client at the address indicated at the time of ordering.

Where applicable, in order to collect the Products ordered in the shop, the Client or the person expressly designated by him/her must provide proof of identity and proof of order. 

When transferring the Order, the Customer is obliged to inspect the integrity of the individual package and the presence of external damages in the presence of a representative of the courier service or representative of the Pick-up Point. Having convinced of the safety of the package and in the absence of any signs of external damage on it, open the individual package and check the availability of the Goods in it. Having convinced of the availability of the ordered Goods and the absence of traces of mechanical and other damages on it, verify the article and the size of the received Goods against the article and the size specified in the accompanying document, verify the componentry and colour of the Goods. The Customer, having ascertained that he/she has been delivered exactly the Goods he/she ordered, shall sign in the accompanying document. The fact of affixing the signature on the accompanying documents shows that the Customer has accepted the Goods, claims to the appearance, componentry and cost of the Goods are absent.

The Customer's signature excludes further claims against the Seller, except for the claims related to the presence of manufacturing defects in the ordered Goods.

The Client or the person expressly designated by him/her must immediately notify any damage to the Products or an error in the number of Products or the non-conformity of the information, by placing a written control reservation on the proof of delivery. Once the Products have been accepted, the Client may not challenge the external appearance of the order.

Where the Client orders Products on the Site for delivery outside the UAE, the Client may be subject to import duties and taxes, which are levied when the Products arrive at their destination.

Any sale of the Products outside the UAE will not be subject to VAT.

Any additional customs clearance costs shall be borne by the Client, as the Seller has no control over such costs.

As customs policies vary from one country to another, the Client is invited to contact the local customs service for more information. Furthermore, when the Client places an order on the Site, the Client is considered to be an importer of the Products concerned and therefore undertakes to comply with all the laws and regulations of the country to which the Products are shipped or made available by the Seller.

Article 6: Transport risk

The risk of loss or damage to the Products shall pass to the Client upon delivery.

When the Client entrusts the delivery of the Products to a carrier other than the one proposed by the Seller, the risk of loss or damage to the Products is transferred to the Client when the Products are handed over to the carrier.

No claim for a credit note or exchange of a missing, damaged or lost Product after it has left the Seller's warehouses may be made by the Client against the Seller for the Product whose delivery the Client has entrusted to a carrier other than the one offered by the Seller.

Article 7: Prices and payment methods

The Client may choose to pay by credit card.

The following cards are accepted: CREDIT CARD/ CARTE BLEUE7/ VISA/ MASTERCARD.

Payment is made exclusively in EURO.

In the event of refusal of the card used by the payment center, the order will be automatically cancelled.

The customer account contains purchase history and a link to downloadable and printable electronic invoices. These elements are available on your account for a period of 3 years.

The Seller does everything to ensure the confidentiality and security of the bank details you transmitted on the Site. Bank details are thus protected, since only the payment agreement codes issued by the banks are kept.

The Site uses a secure online payment system from BNP (MERCANET), which uses the SSL (Secure Socket Layers) system to encrypt information

Article 8: Retention of title clause

The Seller retains ownership of the Product sold until full and effective payment of the price.

 

These conditions do not prevent the transfer to the Client, as soon as the Product is delivered, of the risks of loss and deterioration of the Products subject to retention of title, as well as the responsibility for any damage or prejudice that they may cause.

Article 9: Right of withdrawal

If the Client is not satisfied with the Products ordered, he may exercise his right of withdrawal without giving any reason.

The Client then has a period of fourteen (14) days from the delivery of the Products ordered on the Site to return them, with the postmark or the shop concerned acting as proof, where applicable. When the fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

Non-Refundable. Goods purchased on final sale are not eligible for return or a refund.

In this case, the Client must notify his decision to withdraw in writing in an unambiguous statement sent in the manner of his choice or by returning to the Seller the withdrawal form accessible in the annex to these GTCS:

By e-mail: customerservice@rudyieye.com

At the same time, the Client shall return the Product which is the subject of this withdrawal to the Seller within the same period of time, by sending it to the following address: Dubai (the United Arab Emirates), CSS eLogix L.L.C. 17B , Street no:29, Industrial Area-2, Ras Al khor, Dubai, UAE.

The Product must be returned complete in new, unopened and undamaged condition, otherwise it will not be retaken or exchanged.

If there is a dispute about the fact of the use of the goods and the preservation of its presentation, an independent examination of the goods will be carried out.

Please, keep in mind the compulsory taxes on the customs.

In case when your order has been delivered and you deny to pay the taxes according to the legislation of your country, we are obliged to withhold the return charges from the amount paid to the Rudyeye Trading CO. L.L.C.

The Seller advises the Client, in order to avoid any loss or theft, that the Product be returned by registered parcel with acknowledgement of receipt. Furthermore, the original packaging must be carefully protected to avoid any deterioration in boxes or cartons.

In accordance with the Agreement on the implementation in 2015 - 2016 of a pilot project for the introduction of marking of goods with control (identification) marks for the commodity item "garments, clothing accessories and other articles made from natural fur," from 12/08/2016, fur products containing fifty and more percent of fur, are subjects to obligatory marking by control (identification) signs.

Due to the obligation of the Seller to keep records of the turnover of the specified type of goods, the Customer who intends to return the Goods of this category shall keep the control (identification) signs placed on the Goods within the period for the return of the Goods provided in the Offer.

When returning the Goods without control (identification) marks, the Seller has the right to refuse to return the Goods to the Customer.

For processing of return of the Goods of the proper quality (including the reason of its exchange), the Customer undertakes to pack the Goods carefully (with all the components and the full set of accessories specified in the technical documentation for the Goods) and attach the following documents:

List of documents

- Refund cost

- Ways to return

- A copy of the passport (the 2d and 3d pages) A commodity or/and cash receipt

- Return request

- Chargeable (the cost can be clarified at the DHL office of your country)

- Using the services of other courier services

In the event of a valid withdrawal by the Client, the Seller shall refund all sums paid for the item by the Client for the Product concerned. 

This reimbursement will take place within fourteen (14) days from the day the Seller was informed of the Client's decision to withdraw. Nevertheless, if the Client does not return all the Products of the same order and keeps some of the ordered Products, he acknowledges and accepts that the delivery costs will not be reimbursed by the Seller.

The Seller will only reimburse Products once it has actually received them.

Article 10 : Guarantees of authenticity

The Seller guarantees the authenticity of all Products purchased on the Site.

Article 11: Privacy and personal data

Personal data relating to the Client may be processed by the Seller, in particular in the context of placing an order on the Site and managing the delivery of Products.

The Seller shall take all necessary steps to ensure the confidentiality and security of the personal data transmitted by the Client on the Site.

The Client is invited to carefully consult the Seller's Privacy Policy.

Article 12: Responsibility

The Seller has an obligation of means for all stages of the ordering of Products, as well as for the stages after the order has been placed.

The Seller shall not be held responsible for a presentation of the Products that does not allow the Client to view them completely and accurately (e.g.: colour appearing on the screen differing from the colour of the product etc.).

However, the Seller undertakes to describe as accurately as possible or to present a photograph of the Products sold on the Site, it being understood that the photographs are not contractual.

The Client acknowledges and accepts that the prices of the Products are likely to vary between the Site and the shops, and that under no circumstances may this price difference be used as a basis for a request for total or partial reimbursement of the Products purchased either on the Site or in the shops.

In all cases, the Seller shall not be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure as defined by UAE case law, or to the act of the Client.

Likewise, the Seller shall not be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.

Article 13: Force majeure

Neither party may be held liable if the execution of the contract is delayed or prevented due to force majeure or a fortuitous case, the fault of the other party or a third party or external causes such as social conflicts, intervention by civil or military authorities, natural disasters, fire, water damage, interruption of the telecommunications network or the electricity network.

Article 14: Intellectual Property

The Seller is the exclusive owner of the intellectual property rights: - on the Products offered on the Site or in physical shops, on the trademarks, service marks, shape marks, designs and models and copyrights associated with the Products, on the Site and all its elements, in particular on the visual and graphic identity, on its design, on its ergonomics, on its functionalities, on the software, texts, animated or fixed images, sounds, know-how, drawings, graphics and on the names, acronyms, logos, or other signs that could be made or used by the Seller.

It is forbidden to use trademarks, images, designs or any other element on which the Seller holds intellectual property rights.

Furthermore, the intellectual property rights on the documents contained on the Site and each of the elements created for this Site are the exclusive property of the Seller, who does not grant any license or any other right than that of consulting the Site. The reproduction of any page or content of the Site is subject to prior written authorization from the Seller, except in the case of private copying.

The reproduction of any documents published on the Site is only authorized for the exclusive purpose of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited.

You may not copy, modify, create a derivative work, reverse engineer, reverse assemble or otherwise attempt to locate the source code (except as provided by law), sell, assign, sublicense or otherwise transfer any rights in the software.

It is also forbidden to modify the software or to use modified versions of the software and in particular (without this enumeration being restrictive) with a view to obtaining unauthorized access to the service and to access the Site by any means other than through the interface provided to you by the Vendor for this purpose.

The Site and any software necessarily used in connection with it may contain confidential information protected by applicable intellectual property or other laws.

Article 15: Duration

The present conditions apply throughout the duration of the online services offered by the Seller.

Article 16: General provisions

• Entire GTCS

The parties acknowledge that these GTCS constitute the entire agreement between them and supersedes any previous offer, arrangement or agreement, whether written or oral.

The headings of the Articles in these conditions have been inserted for the convenience of the Client and in no way are intended to restrict or modify any of the terms or provisions hereof.

• Nullity

If any of the provisions of this contract are found to be null and void with regard to a rule of law in force or a judicial decision that has become final, they shall be deemed to be unwritten, without this leading to the nullity of the contract or altering the validity of its other provisions.

• Address

The parties elect domicile at the addresses indicated at the time of the order for the Client and at the address appearing in the legal notice of the Site for the Seller.

• Applicable law and disputes

The Laws of the United Arab Emirates shall govern the use of the Site and the User Agreement, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

The Seller reserves the right to amend the Offer unilaterally, with the Customer undertaking to regularly monitor the changes in the Offer posted on the Site.

On all questions, you can contact the customer service department customerservice@rudyieye.com

Rudyeye Trading CO. L.L.C,

Office N°43-44 of Dubai Municipality

Bur Dubai - Al Fahidi